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Frequently Asked Questions

 

 

 

 

 

 

 

 
 
 
How can I place an order?
- Read the Terms and Conditions
- Choose a product, enter the desired quantity, and click “Add to Cart”
- Click "View Cart" and/or “Checkout”, and select a preferred method of proceeding
- Check/enter your billing/shipping information and select a preferred payment method
 
Enter a Modelight promo code in the field located on the shopping cart page, and click apply.
 
Do you confirm my online order?
Yes, you will get an order confirmation shortly after order placement and payment confirmation after payment has been received.

What payment methods are accepted?
By using our PAY NOW method you can pay by most major credit/debit cards and PayPal. By using PAY VIA BANK TRANSFER your payment must be received in our account within 7 days of ordering. Only once your payment has been received by us do we begin processing your order.

Do I need a PayPal account to complete payment?
You do not need a PayPal account, you can pay by credit/debit cards.

How secure is your shop?
Your credit/debit card information is collected and processed on PayPal's highly secure servers.

Do you ship worldwide?
We offer delivery to the European Union countries and non-mainland UK addresses, including the Channel Islands, Isle of Man, Orkney, Shetland and Scottish Highlands and Islands, BFPO and the Republic of Ireland, usually free of charge. Please contact us at office@modelight.co.uk in relation to worldwide delivery.

How quickly are products shipped?
We usually ship our products within 3 business days (maximum 5 business days) of order placement.

 
What do you do with my personal details?
We are committed to protecting your privacy and will only use the information that we collect about you lawfully (in accordance with the Data Protection Act). We appreciate that providing your personal information is an act of trust and we take this very seriously. Your personal information will be kept strictly confidential. It is never sold, given away or shared with anyone. E-mail details and home addresses are used for order processing and customer communication purposes only. We may contact you with news, advice and special offers that we feel may be of interest to you.

What is LED?
LED is short for light emitting diode. There is a semi-conductor diode in the LED which emits light when voltage is applied to it. LED technology has been around for a while in the electronics industry as indicator lights. In recent years, technology has matured for general lighting applications. Nowadays, LED Lights are widely used in homes and workplaces, indoors and outdoors.
 
Do LED light bulbs produce a lot of heat?
They are extremely energy efficient and convert most of the electricity used into visible light, unlike incandescent bulbs that convert 95% of the electricity consumed into heat.
 
IP68 - Water light device for permanent immersion, maximum depth 5m.
IP65 - Completly protected from the entry of dust and from water jets.
IP44 - Protected from the entry of solid bodies with dimensions of more than 1 mm and from sprinklings.
IP20 - Protected from the entry of solid bodies with dimensions of more than 12mm.
 
We offer only original Italian lighting. That is why, if applicable, a plug consists of two round pins spaced apart.
 
What are the benefits of LED Technology?
LED technology offers 80% energy savings for everyone, instant ignition in low temperatures (-40c), and very low maintenance costs. The components of LEDs can be easily dismantled and easily recyclable therefore offering reduced negative environmental impact. The lights provide spectacular effects, with consistent quality across the full colour spectrum and thanks to the reliability of products and quality of materials, LEDs provide up to 60,000 hours of operation or 14 years given a daily average use of 12 hours.
 
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