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You are here:Home » Terms and Conditions

Others call it Terms and Conditions

So this is our small print – but hopefully big enough to read

Welcome to the Modelight website and our terms and conditions for its use. These conditions apply to the use of our website today and any purchases you make. Please be aware we reserve the right to change terms and conditions from time to time without notice to our site users and customers. If you revisit our site after today, please check back in for the latest terms and conditions.

Our aim is to provide the best possible straightforward, friendly service as we can.

We’re aware that many people find terms and conditions information mind-numbingly boring! We do too! Often with just cause. But as your satisfaction with our services and products is our top priority, we’d appreciate you taking some time to read this important information.

Like most people we dislike pages of tedious terms and conditions, (from this point referred to only as “conditions!”) so we’ll keep this short and hopefully not in obscure print and even more obscure language even if in the mother tongue. We trust you will find our approach user-friendly and in plain English if albeit with a twist of humour.

We invite you to read our conditions before exploring, accessing, or ordering from our site; because legally, by accessing, using or placing an order through the website or email, you will be deemed to be agreeing to be bound by the conditions which follow. Not a lot of people know that.

If you are unsure or have questions about any part of our conditions or our products please do get in touch via one of the methods posted on our Contact page before making your purchase. So ... deep breath, and let’s get started. It won’t take long. Promise!

Your rights

In the UK you have certain rights as a consumer. Modelight is a UK company, and so you are protected by UK consumer protection legislation. That said, Scottish courts shall have exclusive jurisdiction in the event of a dispute. But we shall do our best not to let things get to that stage.

Our Conditions offer you additional protection and do not affect your statutory rights as a consumer.
 
Our rights

All rights, including copyright, in this website are owned by or licensed to Modelight. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Modelight.co.uk.

Our website

This website is owned and operated by:
Modelight, 27A Dean Road, Bo'ness, EH519BQ, United Kingdom, VAT No: GB170132059

All the following terms and conditions specifically apply to the use of this Website www.modelight.co.uk

 
By UK we mean United Kingdom ie the Channel Islands, England, Isle of Man, Northern Ireland, Scotland, and Wales.
 
Certain (hypertext) links on this site will lead you to websites which are hosted by other companies. When you click on any of those links you will leave the Modelight.co.uk website. We are sorry to lose you and we need you to now we have no control over, and will not accept responsibility or liability in respect of the material on any website which is not under our control.

Website accuracy

We provide the information on this website in good faith. It is not intended as advice specific to your own situation. By using our website you accept that any information provided by us is general information and is not in the nature of advice. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

We gain our product information eg dimensions, colours, features, styles and photos from our product suppliers. We believe that information to be accurate and up to date but nevertheless reserve the right to update this information at any time. We update constantly.

We work almost daily on our website, either introducing new products, updating descriptions, providing additional features, or finding ways to make it easier to use our website. We take great care to ensure that the contents of this website are accurate and up to date, including photographs, illustrations, product descriptions and technical details. You’ll see too we offer little stories just for added interest. Though we believe you can learn a lot from them, bring light to your life.

Due to colours in imagery not always being 100% accurate, photos, sizes and materials relating to all products displayed in any catalogue and on this web site are for illustrative purposes only. We ask you to bear in mind that actual colour specifications for a particular product may also vary depending on your own personal computer settings, screen resolution, natural variations in hand made products and materials, etc. We cannot guarantee that any product seen on the website will 100% accurately reflect the delivered item.

Definitions

There are some words or phrases you have probably noted are being repeated and which you will find regularly on our pages and so in the interests of clarity we offer the following definitions.

 
You – means you a user of this Website www.modelight.co.uk

Users – is when we mean collectively all the users of the Website

We / us – means Modelight or any subsequent URL which may replace it

Conditions – means these terms and conditions and other the Special Conditions

Categories – this relates to information for each of our categories of lighting as well as accessories

Product – means only a product displayed for sale on this Website

For each product you will find
 
Product Description – means that part of the Website where we provide an interest narrative relating to the product as well as a brief description of the style, features, colours and any specific terms and conditions in respect of the individual Product
 
Technical details – provides information on the nature of materials used, colours, light source, type of lighting eg fluorescent, halogen, whether bulbs are included, delivery

Jargon – we keep it to a minimum but if you want to find out about your LEDs, and other such technical stuff, please click on our FAQ page. The kind of light you want may need a bit of research

 
About our products

Before you buy, please be aware of the following:-

This is a bit of repetition. But it’s important. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your own monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct and as up to date as possible. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions and will notify you if we choose to do so.

We supply only original Italian products. If applicable, a plug consists of two round pins spaced apart.

Prices

The prices shown on our website include VAT at the prevailing UK rate. Our prices are subject to change without notice. What you see today may change tomorrow eg if we announce a special discount promotional deal.

Payments
 
We accept most major debit / credit cards and PayPal. All products must be paid for at the time of ordering. By using Pay Via Bank Transfer method your payment must be received in our account within seven days of ordering. Only once your payment has been received by us do we begin processing your order. You may also request a payment link, contact us at office@modelight for more details.

Dispatch and Delivery within the UK

We aim to dispatch within 2, maximum of 5 business days from the day following the date you paid for your order. And we aim to have your product delivered within 3 - 5 business days of dispatch.

We deliver free to all parts of the UK mainland only. Sadly, due to higher carrier costs charged to us, we must charge a delivery fee to our customers living on the Scottish Islands, Isle of Man, and the Channel Isles. Whilst we do not agree with the current policy of some carriers to charge us extra for delivery to island addresses we will do all we can, given our products vary in size and weight and therefore cost to transport, to make any surcharges fair and transparent before you place your order.

International delivery

We offer delivery internationally but as delivery charges will vary according to country, we invite you in the first instance to e-mail us at office@modelight.co.uk before ordering so that we can advise of any particular delivery charges that would apply in your case. We aim to advise on all essential details of purchase and delivery so that you have the fullest of information before deciding to purchase.

Lack of product receipt

If you have not received your order after five days and given the above exceptions, please e-mail us at office@modelight.co.uk.

Missing an item from an order

We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.

If an item is missing, please contact us with the order number and the missing item's name within 10 days of your goods being signed for. We will resolve the issue for you as quickly as we can.

Ordering errors

If you make a mistake when placing an order, please e-mail us at office@modelight.co.uk.

If your goods have not been dispatched we will try to rectify the mistake. If goods have been dispatched there will be a charge to have the goods returned and redelivered. If you amend your order this may change your delivery date and/or the price you will pay for the item. You will be asked to confirm changes to your order by email.

This does not affect your rights under the Consumer Contracts Regulations

Returns

If you are unhappy with the item(s) you have received from Modelight, you must notify us, by email, within 14 days of delivery of the goods being signed for.

However, we will ask you to return the item(s) to Linea Light srl, Via della Fornance 59, 31023 Castelminio di Resana, Treviso, Italy - within 30 days of your goods being signed for. Any goods returned must be returned in its original packaging, in the condition in which you received them, shall neither have been used, nor have suffered any damage. If the returned item(s) is deemed to be in anything but in its original condition, the item(s) will be returned to the customer and delivery charged.

We will then, after product receipt as above, gladly refund the purchase price.
 
Availability

We offer all our products subject to availability. We will inform you if we learn of any lack of availability or delay. Dispatch and delivery days quoted are working days and do not include weekends, bank holidays, local or national holidays. Sometimes there can be a delay between the time you place the order and the time when the order is accepted and submitted to our warehouse and so the stock position relating to particular items may change. If an item you have ordered becomes out of stock or there is to be a delay we shall notify you as soon as possible.


Our commitment to you

We aim to make buying with Modelight a pleasant, straightforward, and friendly process. Your satisfaction is our priority; we really want you to make a wise purchase and enjoy it for a long time to come. So we hope these terms and conditions will not be needed. But, if you have a problem with our products or our service, please do contact us. We want to help resolve any dissatisfaction. We want you to be satisfied.